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Returns Policy

We hope that you will be very happy with your purchase from us.  However, if this is not the case, you can return the item for an exchange or refund within 14 days of receipt. 

How To Return An Item
1. Please email
info@ravensltd.co.uk to notify us of the return or exchange
2. Mail your returned item to:
Ravens of Southend

6-7 Clifftown Road

Southend-on-Sea

Essex

SS1 1AB


3. Include in your package the original receipt/invoice and any other relevant documentation.

 

Alternatively you can return your item directly into store. 

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.  The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

Return Exceptions

Some items cannot be returned if they are opened.
 For hygiene reasons, certain jewellery items, cosmetics and grooming products, cannot be returned if unwrapped unless faulty.  Merchandise that has been worn, used, or altered will not be accepted for return or exchange.  Pierced earrings cannot be returned.