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Terms & Conditions


These terms and conditions set out the basis on which you can use our website and place orders for items from Ravens of Southend. By ordering goods from Ravens of Southend you are deemed to have understood and accepted these terms.

We may contact you for marketing purposes by email, mail or telephone
with relevant offers.


We accept all major credit/debit cards: Visa,
Mastercard, Switch. You can also pay using PayPal.  Direct payment is taken at the time of order
and is taken securely by a company called Skrill. All secure pages are provided
directly by them, the card information provided to Skrill is never passed on to
Ravens of Southend.

Orders and Contract Information

All requests to order goods online or by phone from Ravens
of Southend shall be provisional and non-binding until payment takes place. For
the avoidance of doubt a contract between the parties shall not be established
until this takes place.

We strive to ensure that we have adequate stock of all items and that stock
levels shown on the website are current. If some items sell faster than we
expect, we will try to get stock replenished, although this is not always
possible. The website displays the most up to date information we have on
availability and we will do our best to ensure you get the items you wish.
Ravens of Southend accepts no liability arising from our inability to supply
goods due to lack of stock other than returning any payments which have been

Every care has been taken to ensure that the
descriptions and specifications are correct at the time of going to press.
However, while the colour reproduction is a close representation, a very slight
variation in the actual goods may occur.


Under the Consumer Protection (Distance Selling) Regulations 2000 you
have the right to cancel your order within a period of 7 working days. The
period of 7 working days begins on the day after the day you receive your
goods. You must inform us of your wish to cancel in writing either by letter
or email within a period of 7 working days. You must take reasonable care of
the goods and not use them. You should return goods to us at your expense in their original
packaging, wherever possible, as soon as possible after informing us of your
wish to cancel. If you return goods to us, we will not be responsible for any
loss or damage to them during transit and we recommend that you use a recorded
or secure delivery method. If goods are lost or damaged in transit, we may
charge you, or not refund to you, amounts that are attributable to the loss or

For full details of your rights under the Distance Selling Regulations,
please contact your Citizens' Advice Bureau or a solicitor.

Full details of how to return goods can be found in the Returns section.


Every effort is made
to ensure that prices shown on the Ravens of Southend website are accurate at
the time you place your order. If an error is found, we will inform you as soon
as possible and offer you the option of reconfirming your order at the correct
price, or cancelling your order.  Purchases
are made in Pounds Sterling..

eGift Vouchers

You can buy eGift Vouchers online and they can be
used by you if you are the purchaser or given as a gift. You can use the card
in full or part payment for goods purchased online at The
value of your purchases will be deducted from the balance on your eGift voucher
when presented; any remaining balance can be used against future purchases.

The eGift Voucher is not for re-sale and cannot be
exchanged for cash. No change or refund will be given except as a further gift

Gift vouchers bought in store cannot be used
online. eGift vouchers purchased online cannot be used in store.

Use of our Website

Whilst Ravens of Southend makes every effort to
keep the information on this web site accurate, we disclaim any warranty or
representation, expressed or implied about its accuracy, completeness or
appropriateness for a particular purpose. Thus you assume full responsibility
for using the information at this web site and you understand and agree that
neither the Directors of Ravens of Southend nor any of its employees are
responsible or liable for any claim, loss or damage resulting from its use.

The content of the pages of this website is for
your general information and use only.
It is subject to change without notice.
This website contains
material which is owned by or licensed to us. This material includes, but is
not limited to, the design, layout, look, appearance and graphics. Reproduction
is prohibited other than in accordance with the copyright notice, which forms
part of these terms and conditions. All trademarks reproduced in this website,
which are not the property of, or licensed to the operator, are acknowledged on
the website.

Unauthorised use of this website may give rise to a claim for damages
and/or be a criminal offence. Your use of this website and any dispute arising
out of such use of the website is subject to the laws of England, Northern
Ireland, Scotland and Wales.


This information is supplied in English only and we will continue to
communicate in this way during your agreement with us.

Company information and VAT Registration

Company Registered Number: 507728. United Kingdom VAT Registration: GB 250533979